Residential Community Manager

Job Description

Mayfield Management Group Ltd has the following full time position available:

Resident Community Manager 

We are seeking an individual who is looking to attain a career in property management and who desires a career path that includes a strong educational component. This position is responsible for the operations of multiple residential properties. It will appeal to a responsible individual who enjoys a variety of operations and project management tasks. The Residential Community Manager will carry out the administration and execution of the day-to-day services and strategies in all assigned residential property enterprises. Responsibilities include executing all leasing, monitoring physical operations, risk management, accounts receivable/payable, administration, assisting with and adhering to property budgets and ensuring a high level of customer service is maintained at all times.

Key Responsibilities:

  • Ensure your portfolio of properties is well maintained and managed in accordance with MMG standards and guidelines.
  • Foster good resident relations and implement approved programs in accordance with budget guidelines.
  • Practice excellent resident relations through regular resident visits to ensure concerns and complaints are dealt with in a timely, professional manner to ensure long-term tenancies.
  • Handle resident concerns and inquiries with a goal of 100% satisfaction.
  • Ensure all maintenance and repairs are conducted in a timely and cost-efficient manner.
  • Issue purchase orders and renovation requests, and coordinate contractors for same.
  • Conduct regular site inspections and all move in/out inspections at the property.
  • Ensure resident move-ins and move-outs are efficient, timely and that you are ensuring diligence on recoveries.
  • Complete and approve security deposit statements and charges upon move out.
  • Initiate suite transfer requests and complete inspections.
  • Diligently address any pest issues in the properties and work with the pest control team to alleviate them.
  • Ensure maintenance and cleaning contracts are in place as required and supervise all maintenance, repairs, contracts and landlord's work in a timely and cost-effective manner.
  • Ensure that buildings are checked daily for cleanliness, in and out, and that they are touched up as required.
  • Effectively schedule with the maintenance and renovation teams, month end turnover and suite renovations within the properties, and within a pre-determined timeframe.
  • Prepare clean sheets for contractors, oversee their work and complete final market ready inspections.
  • Assist in the preparation of operating budgets and the monitoring of budgets there after and execute the property business operations within the approved budget.
  • Always working towards the owners' goals and objectives while at the same time providing exceptional customer service.
  • Monitor resident receivables and diligently work to collect them with a goal of zero receivables each month.
  • Responsible for the leasing processes, lease administration and renewal processes as well as providing a strong leasing feedback loop.
  • Provide key input into the marketing program, responsible for "knowing your market" and completing regular comprehensive market surveys and reports.
  • Participate in peer coverage of other property portfolios during vacations and absences.
  • Ensure compliance with the Residential Tenancies Act in all procedures.
  • Ensure local, provincial, & federal laws and regulations are being observed.
  • Ensure comprehension and compliance with all MMG policies.
  • Perform other duties as assigned by the Director of Property Management, or designate.
  • Positively embrace the¬†MMG Corporate Values.

Required Skills and Abilities:

  • High School Graduate; Post-Secondary Education or industry experience preferred but will train the right candidate.
  • Must be proficient in the use of technology, smart phone, computer(Microsoft Office). Knowledge of MRI is an asset.
  • Must have flexibility to be on call and work irregular hours if necessary and at short notice as you are responsible to respond to after hours emergencies when needed.
  • Candidate must have excellent time management skills and ability to prioritize work.
  • Exceptional analytical, communication (written and verbal) and interpersonal skills.
  • Must have a high degree of professionalism and possess an exceptional customer service philosophy.
  • Highly organized, results oriented and ability to work in a multi-functional team environment.
  • Appearance must be neat, clean and professional.
  • Must have own vehicle and valid driver's license.
  • Security clearance required upon offer of employment.

Please submit your cover letter and resume to

We thank all applicants for their resume submission, however, only those selected for an interview will be contacted.